Privacy Policy

1. Introduction

This Privacy Policy explains how Core Concrete Group handles information collected through this website, email enquiries, phone enquiries and contact forms.

The website is designed to provide concrete service information and enquiry pathways for concrete driveways, slabs, polished concrete, concrete repairs, concrete cutting and exposed aggregate. We do not run advertising tracking, remarketing pixels or analytics tools such as Google Analytics.

Last updated: May 2026.

2. Who this policy applies to

This policy applies to people who visit the Core Concrete Group website, submit a contact form, send an email, call about a concrete project or otherwise contact us using details listed on this website.

For general business details, visit our About page. To contact Core Concrete Group about this policy, visit our Contact page.

3. Information we collect

We collect personal information only when you choose to provide it, such as when you submit a contact form, send an email or call about a concrete project.

The information you provide may include:

• your name
• email address
• phone number
• city, suburb or service area
• service type, such as concrete driveways, slabs, polished concrete, repairs, cutting or exposed aggregate
• project details, including approximate area, access notes, timing and finish preferences
• property type, preferred contact method or project timeframe, if submitted
• any additional information you choose to include in your message

4. How we use information

We use enquiry information to respond to your message, understand the type of concrete work you are asking about and communicate with you about the enquiry.

This may include using your information to:

• respond to concrete service enquiries
• communicate about quote requests or project details
• understand whether the enquiry relates to a driveway, slab, polished concrete, repair, cutting or exposed aggregate project
• direct the enquiry to the right person or service pathway
• keep reasonable business records of communication
• improve the clarity of website content based on common enquiry themes, without behavioural analytics tracking

5. Contact forms

Contact form submissions are used only to handle the enquiry. Form data is submitted by you voluntarily.

Please avoid including unrelated sensitive personal information in your message. If project photos are requested or sent by email, they should show only the relevant concrete areas where possible.

Depending on the website setup, form submissions may be stored in email systems, website backend systems or other service systems needed to manage enquiries.

6. Email and phone enquiries

If you contact Core Concrete Group by email, your email and any information you include may be stored in our email systems. If you contact us by phone, your phone number and enquiry details may be used to return calls and manage service communication.

We may keep records of email and phone communication for business, service, administrative or legal reasons.

7. Google Search Console

We use Google Search Console to understand how the website appears in Google Search. Google Search Console provides aggregated search performance information such as search queries, impressions, clicks, average position and indexing information.

Google Search Console does not provide us with names, phone numbers, email addresses or contact form details. We use it to monitor website visibility, indexing, crawl issues and search performance at an aggregated level.

Google Search Console is not used by us to personally identify website visitors and is not used for advertising or remarketing.

8. Cookies and tracking

This website does not use advertising cookies, remarketing pixels or analytics tracking. We do not use Google Analytics, Meta Pixel or third-party behavioural advertising tools.

At the time this policy was prepared, this website does not intentionally set cookies for advertising, analytics or remarketing. If the website uses any basic technical cookies, they are used only for essential website functionality, hosting, spam prevention or security.

9. Sharing information

We do not sell personal information.

We only share enquiry details where reasonably needed to respond to your enquiry, manage website systems or comply with legal obligations. This may include sharing information with:

• team members or service providers involved in responding to the enquiry
• website hosting, email or form service providers
• professional advisers if required
• authorities or regulators where legally required

10. Data storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Enquiry data may be stored in email systems, website systems or service systems used to manage communication. No method of internet transmission or electronic storage can be guaranteed completely secure, so please avoid sending highly sensitive information through contact forms or email.

11. How long information is kept

We keep enquiry information for as long as reasonably needed to respond to the enquiry, maintain business records and meet legal or administrative requirements.

Information that is no longer reasonably needed may be deleted, de-identified or securely archived where appropriate.

12. Access, correction and deletion requests

You may contact us to request access to personal information we hold about you, ask for corrections or request deletion where reasonable and legally possible.

Privacy requests can be sent to enquiries@coreconcretegroup.com.au. We may need to verify your identity before responding to a request.

13. Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

External websites may have their own privacy policies and data handling practices. You should review those policies if you leave this website.

14. Children’s privacy

This website is intended for general business and service enquiries. It is not directed at children.

15. Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, business processes or legal requirements.

The latest version will be published on this page. Continued use of the website means the current version of the policy applies.

For information about how website content is prepared and reviewed, see our Editorial Policy.

16. Contact details

If you have a question about this Privacy Policy or how your information is handled, contact Core Concrete Group using the details below.